Customer Charter

Definition

Customers are clients, candidates and business contacts – at any time an inpidual can be in any of these three roles – our goal is to conform to and exceed their expectations.

Operations

We embrace the International Customer Service Standard in all that we do.

Relationship

We will seek out your input to the running, developing and growth of Kingscroft.

Accessibility

We guarantee to be available within normal business hours and respond to all e-mail enquiries within two (2) working days.

Privacy

We guarantee the privacy and confidentiality of any information we acquire from you as a customer and will not pulge that information to any third party for any purpose without your prior consent (our Privacy Policy embraces the National Privacy Standards).

Service Guarantee

We will meet the stated requirements of all our activities in the spirit of the International Customer Service Standard. Our executive recruitment services are backed by a 12-month performance guarantee.

Responsiveness

We will respond to all enquiries in easy to understand language.

Complaints

We see complaints as an opportunity to take Kingscroft forward. Accordingly, all of our staff are empowered to resolve customer complaints.

Our Commitment

Our commitment is to embrace this Charter. However, if we should fall short in any aspect, we encourage you to complain to us directly, so that the matter may be resolved.

How to contact Kingscroft

If you have a complaint, commment or a general enquiry please let us know.